All sales are final with the exception of a clear damage in the production of the bag. To be eligible for a refund or exchange, you must first email us within 7 days of receiving your goods at firstname.lastname@example.org
to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item, we will ship out a replacement, if available, and if you have been approved for an exchange. If a replacement is not available, we will refund the full purchase price of your item, if you have been approved for a refund. We are not responsible for damages made in transit. To complete your return, we require a receipt or proof of purchase.