We offer Complimentary Ground Shipping via FedEx or UPS on all U.S. orders. Your package will be delivered within 5 to 7 business days.
Once we have shipped your order, we will send you an email with shipping details and a FedEx or UPS tracking number. Follow the link in the email to check the estimated arrival of your order.
You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, FedEx or UPS will leave a re-delivery slip.
We cannot ship to Post Office Boxes, APO/FPO addresses, freight forwarders, hotel or motel address. We cannot ship to Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America.
Deliveries currently restricted to the U.S. Please contact us at email@example.com to inquire about international shipments.
There are a number of recommendations that can be found on how to care for exotic goods, but due to the uniqueness of our craftsmanship and quality of our skins, we suggest contacting your local exotic leather specialist for the cleaning and maintenance of your purchase.
Unlike most leathers, exotics skins are used as protective barriers. As a product, this translate to goods that are extremely durable and can last over decades if given the proper care.
If you need assistance finding an exotic care specialist, please contact one of our official partners listed on our stockist page, or either contact us directly at firstname.lastname@example.org.
All sales are final. Please read the following details of our official Return Policy.
Refunds and Exchanges
To be eligible for a refund or exchange, you must first email us within 7 days of receiving your goods at email@example.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item, we will ship out a replacement, if available, and if you have been approved for an exchange. If a replacement is not available, we will refund the full purchase price of your item, if you have been approved for a refund. We are not responsible for damages made in transit.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if the bag was damaged or could have been damaged before the product shipped. We are not responsible for damages made in transit.
To return your product, you should contact us prior to shipping the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping a return, you should consider using a trackable shipping service and purchase shipping insurance. We do not guarantee that we will receive your returned item.
STALVEY, LLC (stalvey.com) does not accept returns on any items purchased from any retailers other than stalvey.com. We are happy to answer any questions related to STALVEY products, but are unable to process any returns, exchanges, credits, refunds, or repairs for any product purchased outside of stalvey.com. We reserve the right to reject any returns that do not comply with the conditions above. Stalvey.com will not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled. Please keep all tracking details for your records. Stalvey.com reserves the right to change its payment procedures at any time without prior notice to you.
YOU ARE BOUND BY THIS POLICY
WHAT IS COLLECTED AND HOW IT IS COLLECTED: PERSONAL INFORMATION
YOU MUST BE 18 YEARS OLD OR OLDER TO USE THIS WEBSITE, INCLUDING TO REGISTER WITH US TO RECEIVE COMMUNICATIONS OR TO MAKE A PURCHASE. WE DO NOT KNOWINGLY COLLECT OR DISTRIBUTE PERSONAL INFORMATION FROM PERSONS UNDER THE AGE OF 18. IF YOU ARE THE PARENT OR GUARDIAN OF A MINOR UNDER 18 YEARS OF AGE AND BELIEVE THAT THEY HAVE DISCLOSED PERSONAL INFORMATION TO US, PLEASE CONTACT US BY E-MAIL SO THAT WE MAY DELETE THE MINOR’S INFORMATION. IN ADDITION, IF WE BECOME AWARE THAT WE HAVE INADVERTENTLY RECEIVED PERSONAL INFORMATION FROM ANYONE UNDER THE AGE OF 18, WE WILL DELETE SUCH INFORMATION FROM OUR RECORDS.
THIS WEBSITE DOES NOT INTEND TO MARKET PRODUCTS OR SERVICES TO THOSE RESIDING OUTSIDE OF THE UNITED STATES OF AMERICA. STALVEY DOES NOT KNOWINGLY GATHER OR SOLICIT PERSONAL INFORMATION FROM NON-U.S. RESIDENTS THROUGH THIS WEBSITE FOR MARKETING PURPOSES, BUT IF YOU ARE LOCATED OUTSIDE OF THE U.S. AND PROVIDE YOUR EMAIL ADDRESS YOU HEREBY EXPRESSLY CONSENT TO RECEIVE COMMUNICATIONS FROM US.
WHY WE COLLECT YOUR INFORMATION
WE COLLECT PERSONAL INFORMATION THAT YOU GIVE US IN ORDER TO: PROVIDE INFORMATION TO YOU ABOUT STALVEY AND OUR PRODUCTS AND SERVICES; NOTIFY YOU ABOUT UPCOMING FEATURES AVAILABLE ON THE SITE; PROVIDE OTHER INFORMATION FROM US AND OUR THIRD PARTY MARKETING PARTNERS; RESPOND TO YOUR REQUESTS FOR INFORMATION; PROCESS SURVEY RESULTS AND CONTEST ENTRIES; PROCESS ONLINE PURCHASES AND PAYMENTS YOU REQUEST; FILTER THE PRODUCTS AND SERVICES WE PROVIDE; AUTHENTICATE REGISTERED CUSTOMERS; POST YOUR COMMENTS AND FOR OUR OWN INTERNAL MARKETING AND PRODUCT DEVELOPMENT PURPOSES.
HOW WE USE AND MAY DISCLOSE YOUR INFORMATION
STALVEY WILL NOT USE, SELL OR RELEASE ANY PERSONAL INFORMATION TO THIRD PARTIES EXCEPT AS DESCRIBED IN THIS POLICY. WE RESERVE THE RIGHT TO USE OR DISCLOSE ANY INFORMATION IN ACCORDANCE WITH APPLICABLE LAWS AND REGULATIONS. WHILE WE MAY PROVIDE ENCRYPTION AND USE OTHER REASONABLE PRECAUTIONS TO PROTECT CONFIDENTIAL INFORMATION AND PROVIDE SUITABLE SECURITY, INCLUDING ENCRYPTION FOR COMMUNICATIONS CONDUCTED THROUGH THIS WEBSITE, WE DO NOT GUARANTEE THAT STORED INFORMATION OR TRANSMITTED THROUGH THE INTERNET IS SECURE, OR THAT SUCH TRANSMISSIONS WILL BE FREE FROM DELAY, INTERRUPTION, INTERCEPTION OR ERROR.
WE USE SITE USAGE DATA TO DEVELOP, MANAGE, AND IMPROVE THE WEBSITE, AND TO UNDERSTAND HOW OUR WEBSITE IS USED. SOMETIMES WE MAY AGGREGATE SITE USAGE DATA WITH PERSONAL INFORMATION FROM REGISTERED CUSTOMERS, AND MAY USE THAT INFORMATION TO HELP RESOLVE PROBLEMS, ANALYZE USAGE, OR PROVIDE YOU WITH INFORMATION ABOUT PRODUCTS AND SERVICES WE OFFER. WE MAY USE AGGREGATE ANONYMOUS USAGE DATA TO TRACK USE TRENDS AND THEREBY IMPROVE OUR WEBSITE. WE MAY ALSO USE THIS AGGREGATED, ANONYMOUS INFORMATION TO DEVELOP REPORTS THAT WE MAY SHARE WITH THIRD-PARTY MARKETING PARTNERS AND CUSTOMERS.
DO NOT TRACK
WE DO NOT RESPOND TO DO NOT TRACK REQUESTS.
DISCLOSURE TO CERTAIN THIRD PARTIES
THIRD PARTY LINKS
HOW TO LIMIT THE USE OF PERSONAL INFORMATION
55 WALL STREET COURT
NEW YORK, NY 10005
THESE INSTRUCTIONS, HOWEVER, DO NOT APPLY TO NON-PROMOTIONAL TRANSACTIONAL MESSAGES FROM US. FROM TIME TO TIME, WE MAY USE YOUR PERSONAL INFORMATION TO SEND IMPORTANT NOTICES, SUCH AS COMMUNICATIONS ABOUT PURCHASES AND CHANGES TO OUR TERMS, CONDITIONS, AND POLICIES. BECAUSE THIS INFORMATION IS IMPORTANT TO YOUR INTERACTION WITH STALVEY, YOU MAY NOT OPT OUT OF RECEIVING THESE COMMUNICATIONS. IF YOU WOULD LIKE TO UPDATE OR CORRECT INFORMATION PREVIOUSLY PROVIDED TO US, PLEASE SEND AN E-MAIL WITH YOUR NEW INFORMATION, INCLUDING YOUR COMPLETE NAME, POSTAL ADDRESS, AND EMAIL ADDRESS TO INFO@STALVEY.COM. IT IS IMPORTANT FOR US TO KNOW WHAT VISITORS HAVE TO SAY ABOUT OUR WEBSITE. TO CONTACT US WITH YOUR QUESTIONS OR COMMENTS PLEASE EMAIL US AT INFO@STALVEY.COM.
TERMS OF SERVICE
This website is operated by STALVEY LLC. Throughout the site, the terms “we”, “us”, and “our” refer to STALVEY LLC. STALVEY LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
Comments, suggestions or materials sent or transmitted to STALVEY LLC shall be deemed to be non-confidential and not subject to any restrictions. STALVEY LLC shall have no obligation of any kind with respect to such comments, suggestions or materials and shall be free to use and distribute them to others without limitation, including, but not limited to developing and marketing products incorporating them.
SECTION 10 – PERSONAL INFORMATION
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either expressed or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall STALVEY LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless STALVEY LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
This Policy constitute the entire and final agreement between you and STALVEY LLC with respect to the subject matter hereof and replace any and all prior or contemporaneous understandings or agreements, written or oral, regarding the subject matter.
SECTION 18 – GOVERNING LAW
This Policy shall, for all purposes, be construed, governed by and enforced solely and exclusively in accordance with the laws of the state of New York, without giving effect to its conflict of law provisions or your actual state of residence. You hereby agree that the courts located in New York, New York, will constitute the sole and exclusive forum for the resolution of any and all disputes arising out of or in connection with this Policy and you hereby irrevocably consent to the personal jurisdiction and venue of such courts and irrevocably waive any objections thereto. You hereby irrevocably consent to service of process for all actions in such courts.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com.